CRM – Customer Service Representative – Service / Parts

Benefits to Dealers

  • Fresher and Untrained employee can be trained and coached by us.
  • Skill assessment test to ascertain their knowledge on the subject.
  • Based on the test result and analysis, will throw up the group distribution of strength and weaknesses of knowledge on various subjects.
  • Customized Programs for On-field training and diagnostic coaching.
  • Content of training and coaching will be practical oriented to enable field-level improvement.
  • Periodic assessment test.
  • Fast Track Growth (FTG) Program for the special candidate to whom additional focus and hand holding for field support can be given to increase candidate’s skill and confidence.

Offered Courses

  • Skill Level 0 – Freshers – Maintenance Mechanics.
  • Skill Level 1 – Jr. Technicians with 1-2 Years experience.
  • Skill Level 2 – Technician with 2-3 Years experience.
  • Skill Level 3 – Sr. Technician with 4-5 Years experience.

Course Content

  • Product Familiarisation & Applications.
  • Machine Component Identification, Location & Importance
  • Reading of Catalogue
  • Parts Officers training of Parts System
  • Parts Officers training of LCM
  • Sales & Marketing of Parts & Lubrication as CSR, as Counter Salesman & as a Service Technician
  • Parts Planning based on Correct Part Number Ordering

Education Qualification/ Eligibility

  • Degree/Diploma
  • 4-5 Years Field Experience

Course Code: Course Code: SIT/DCA-005

Duration: 30 Days

Location: SIT Nagpur

No of Participants: 8- 12 Students per Batch

Enquire Now

Social Circle